SHIPPING POLICY

This Shipping Policy outlines the terms and conditions under which orders are processed and delivered by ELEV8 Research.

ORDER PROCESSING

ELEV8 Research aims to process and dispatch all orders on the same day or the next business day whenever reasonably possible. During periods of high demand, including sales events, promotional periods or unforeseen operational constraints, processing times may be extended. We reserve the right to adjust fulfilment timeframes at our discretion.

SHIPPING METHODS & TIMEFRAMES

We currently offer the following delivery options within Australia:

Express Shipping – $15
Estimated delivery: 1–3 business days from dispatch

Standard Shipping – $10
Estimated delivery: 3–6 business days from dispatch

At our discretion, we may offer free shipping on selected orders, promotions, order values or during limited-time campaigns. Free shipping offers are not guaranteed and may be modified or withdrawn at any time without prior notice.

All delivery timeframes are estimates provided by postal or courier services and are not guaranteed. Actual delivery times may vary due to location, carrier delays, public holidays or factors outside our control.

TRACKING & DELIVERY

All orders are shipped with tracking. Once an order has been dispatched, responsibility for delivery lies with the postal or courier service. ELEV8 Research is not liable for delays, mis-deliveries or service disruptions caused by third-party carriers.

ADDRESS ACCURACY

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. ELEV8 Research is not responsible for delays, losses or returned shipments resulting from incorrect or incomplete address details.

SHIPPING ENQUIRIES

For enquiries relating to shipped orders, including tracking assistance, customers may contact us via our official email or social media channels. We will provide reasonable assistance based on the information available to us.